Cancellation Policy
There is no cancellation fee at any stage before dispatch. Below: how to cancel, how fast we can stop an order, and the route after it has shipped.
How to cancel
Email hello@giftandtravel.shop with the order number. If you would rather speak to someone, +1 (760) 323-8856 is answered during Monday–Sunday 9:00 AM–11:00 PM (ET).
How long you have
Dispatch takes 1 business day, so speed matters. Once the tracking number is issued the order cannot be cancelled, only returned.
If the order has already shipped
Orders that have already left are handled as returns. You have 30 days from delivery and the refund arrives 3–5 business days after we receive the item.
Cancelling one item from a larger order
Yes to part-cancellation, as long as the parcel has not gone. We refund the removed line and notify you if the order now sits below $29.
When we cancel an order
Orders may be cancelled by us if stock is unavailable, if a price was obviously mistaken, or if the delivery address fails verification. We refund in full and say why.