Returns and Refunds
We accept returns for 30 days from delivery. The conditions, the exclusions and the refund route are all set out below.
- 01Condition we can accept
- 02How to start a return
- 03Who pays the return postage
- 04When the refund arrives
- 05What we cannot take back
- 06Faulty or damaged on arrival
- 07Exchanges
- 08Damaged or incorrect items
Condition we can accept
Send the item back unused, in the box it came in, with all accessories present. If something has been fitted or used it no longer qualifies.
How to start a return
Write to hello@giftandtravel.shop, quote the order number, and say what you want to return. Authorisation and the return address are sent within one business day.
Who pays the return postage
Postage for unwanted goods is paid by you. Postage for damaged, faulty or incorrectly supplied goods is paid by us.
When the refund arrives
On receipt and inspection we refund within 3–5 business days to the payment method used at checkout. Item price always; original delivery charge when the mistake was ours.
What we cannot take back
A return will not be accepted if the item has been used, if the packaging has been thrown away, or if more than 30 days have passed since delivery.
Faulty or damaged on arrival
A defective or damaged item is replaced or refunded at our expense. Photographs to hello@giftandtravel.shop start the process; there is no need to pay for return carriage.
Exchanges
There is no exchange process here. Returning for a refund and ordering the replacement means the replacement ships immediately.
Damaged or incorrect items
If an item arrives broken or is not what the order said, photograph it and email hello@giftandtravel.shop within the 30-day window. We cover the return postage and replace or refund the item, whichever you prefer.